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a sensory sound system Complaint - No Refund Received
a sensory sound system Complaint

a sensory sound system Complaint

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No Refund Received


I submitted my request for a refund over a month ago. I was informed by Dave, who now no longer works for the company that I would have to request my $100 refund in writing, I did so, mailed it off and waited the 14 days. I then called everyday for the past two weeks and am still getting the run around saying the Ryans the only one who handles this and he is never in or answers his phone. I got a live body today who said they would transfer me to management and low and behold another voicemail. So I left a message again today. I will be informing everyone not to use this service. I want my money back!!!!!!!!


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Comments


SunnyinFL says: (7 years ago)
 0
Daneenap, your story is exactly my story. Ryan is not returning calls because it seems to me like they have no intentions of refunding our money as they advertise. I have already put in a complaint with my State Attorney General's office and with my local BBB, but I am not stopping there. Today I put in a complaint with the FTC. It's easy to do, just google Federal Trade Commission and fill out their complaint form online. I have also downloaded KY's State Attorney General's complaint form and am in the process of filling it out and mailing it. I urge you and all other consumers who have been scammed by this company to do the same. United we can hopefully make a difference and bring this company into the eyes of the proper authorities. If you are thinking about hiring this company, DON'T!!!!! STOP!!!!! and go with a local known DJ instead. This company does not live up to its' promises nor do what they say they're going to do. I must say they did call me in the months prior to my event to ask me to put more money towards the event with the lure of giving me a 10% discount towards the total. I'm so glad I did not give this company any more than the original $100 deposit.




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